Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
In case of high order volumes, shipments may be delayed by a few days. If there is a significant delay, we will contact you via email.
Shipping Locations
We currently ship to:
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Australia
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New Zealand
We are working on expanding to more countries soon.
Estimated Delivery Times
Australia
Estimated delivery time: 5–10 business days
New Zealand
Estimated delivery time: 7–12 business days
Please note that delivery times are estimates and may vary depending on your location and external factors.
Shipping Costs
Shipping costs are calculated at checkout based on your location.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 1–3 days for tracking information to update.
Delays & Liability
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
If your package is marked as delivered but not received, please contact us. While we will do our best to assist, we are not responsible for lost or stolen packages.
Contact
If you have any questions about your order, please contact us at:
Email: rayzerglobal@gmail.com