FAQ
Frequently Asked Questions
INTRO
Find answers to the most common questions about shipping, returns, sizing, and your order.
We’ve kept it simple — so you can shop with confidence.
SHIPPING
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–12 business days depending on your location.
Do you offer tracked shipping?
Yes — every order includes full tracking from dispatch to delivery.
RETURNS
What is your return policy?
We offer a 30-day return policy. If you're not satisfied, you can request a return within 30 days of receiving your order.
How do I request a return?
Simply contact our support team with your order number and we’ll guide you through the process.
ORDERS
Can I cancel or change my order?
If your order hasn’t been processed yet, we may be able to modify or cancel it. Contact us as soon as possible.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email.
SIZING
How do I choose the right size?
Each product includes a size guide. If you're between sizes, we recommend choosing the larger size for a more relaxed fit.
PAYMENTS
What payment methods do you accept?
We accept all major credit cards and secure payment options available at checkout.
Is my payment information secure?
Yes — all payments are encrypted and processed through secure providers.
GENERAL
Where is Rayzer based?
Rayzer is an online fashion brand offering premium essentials designed for modern everyday wear.
SUPPORT
Still need help?
Our team is here to assist you with anything — from sizing to shipping and returns.
Contact us